Terms of Service
Last updated: September 2026. By using Kivora you agree to these terms.
1. Who we are
Kivora is an online marketplace based in Accra, Ghana that connects buyers with independent sellers.
2. Your account
You must give accurate details and keep your password secure. You are responsible for activity on your account.
Accounts used for fraud, spam or illegal goods may be suspended without notice.
3. Buying
Prices are shown in Ghana Cedis (GH₵) and include the seller's listed price. Delivery fees are shown before you pay.
An order is confirmed only after payment succeeds, or after a Pay on Delivery order is accepted by the seller.
4. Selling
Sellers must own the right to sell their items, describe them honestly, keep stock accurate and dispatch on time.
Kivora charges a commission on each sale according to your subscription tier (Free, Starter or Premium).
5. Prohibited items
Weapons, illegal drugs, counterfeit goods, stolen property and adult content may not be listed.
6. Payments and payouts
Payments are processed by Paystack. Seller earnings are held in the Kivora wallet and paid out on approved withdrawal requests.
7. Liability
Kivora is a platform, not the seller of record. We help resolve disputes but are not liable for indirect losses.
8. Changes
We may update these terms. Continued use of Kivora after an update means you accept the new terms.
9. Contact
Questions? Email support@kivora.gh or call 025 757 3471.