Privacy Policy
Last updated: September 2026. Your data stays yours — here is exactly how we handle it.
What we collect
Account details (name, email, phone, profile photo), delivery addresses, order history, and messages you send us.
Technical data such as device type and pages visited, used to keep the app fast and secure.
How we use it
To process orders, arrange delivery, send order SMS and inbox updates, prevent fraud and improve Kivora.
Who we share it with
Sellers receive only what they need to fulfil your order: your name, delivery address and phone number.
Paystack processes payments; BulkSMSGhana delivers order SMS. We never sell your data.
Cookies and storage
We use local storage for your cart, theme preference and sign-in session. No advertising trackers.
Your rights
You can view and edit your details in Account Settings, or request deletion of your account by emailing support@kivora.gh.
Security
Data is encrypted in transit and protected by row-level access rules so only you and authorised staff can read your records.
Contact
Privacy questions: support@kivora.gh, Accra, Ghana.