Every order gets a status you can follow: Pending, Confirmed, Shipped, Delivered or Cancelled.

Open Track Order to see live progress, delivery method and the seller handling your parcel.

We accept Mobile Money and cards through Paystack, plus Pay on Delivery where the seller offers it.

If a payment is cancelled, your cart stays exactly as it was so you can retry.

Choose door delivery (fee set by the seller) or free pickup at a seller pickup station at checkout.

You receive an SMS and an inbox message at each stage of your order.

Items can be returned within 7 days if faulty or not as described. See the Return Policy.

Update your name, photo, password and delivery addresses in Account Settings.

Register a shop from Sell on Kivora, list products, set delivery options and get paid to your payout account.

Call 025 757 3471 or 055 247 4242.

Email support@kivora.gh — we reply within one working day.