Items that arrive damaged, faulty, incomplete, or clearly different from the listing.

Unused items in original packaging with tags attached.

Perishable food, personal care and hygiene items, underwear, digital items and custom-made orders.

1. Open Orders and select the order.

2. Message the seller from your inbox with photos of the item.

3. If unresolved in 48 hours, email support@kivora.gh and we will step in.

Approved refunds go back to your original payment method within 5–10 working days.

Pay on Delivery orders are refunded by Mobile Money to the number on the order.

Kivora or the seller covers return shipping when the item is faulty or wrong. Change-of-mind returns are paid by the buyer.